If the fire has a fault on delivery we will exchange the faulty item with a replacement unit. Should your fire suffer from any technical problems you should get in touch with the office immediately on 01274 850732. What if my fire suffers from technical problems?
#Esse stoves full
Should these options not be to your liking, we will provide a full refund. From here we will let you know when we expect the item to be back in stock, and also offer you a choice alternate products within our range. If your item is out of stock we will email you immediately to inform you of the situation. Rest assured however that all of these items are available to order, simply call our sales team on 01274 850732 for a competitive quote. Why do some listings ask me to Call For Price?ĭue to some manufacturers having strict guidelines regarding the sale of their products online, we regrettably are unable to list these items with an online price. Yes, should you wish to collect your item in person we do offer an in store collection service, simply select the collect in store option at checkout. Our showroom features items from Valor, Elgin & Hall, Flavel, Crystal Fires, Kinder, Verine, Be Modern and The Gallery Collection to name a few. Our helpful sales staff are happy to demonstrate these units for you and assist you in finding the right fire for your home. Here you can browse a vast range of stoves, fire surrounds, wall mounted fires and inset gas and electric fires. Yes, we have an in house showroom based in Cleckheaton, West Yorkshire. From here we can offer you a price and time slot for the fitting.
#Esse stoves free
If you request a fitting when you place your order, we shall send out one of our Gas Safe registered fitters to conduct a free survey to see your requirements. Yes, we provide a local fitting service for all customers within the West Yorkshire area. On delivery should you be dissatisfied with your item, please get in touch with us immediately and we will do our best to resolve your issue. We offer free delivery to most UK mainland addresses.įor the following locations please call our sales office on 01274 850732 for a delivery quote.
#Esse stoves drivers
We ask that the drivers call you 30 minutes before the time of arrival to give you time to get ready for your item.ĭue to being a third party courier, all items are front door delivery only, as such we advise that you make arrangements in advance to help with the item. Our heavier items will be sent via a third party courier on a palletised delivery service. Should your item be delayed or out of stock, we will contact you immediately to inform you of the situation and how you wish to proceed. However this is only a ground floor service at present. Our delivery team will help you place your fireplace in the room of your choice. We also offer a Free 2 Man Delivery service with all of our Elgin & Hall and Be Modern ranges. However due to manufacturer lead times some products may take 7 - 14 working days for delivery. Most of our inhouse items can be delivered within 2 - 3 days of placing your order.
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